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Thread: How do you buy anything from Spier and McKay?

  1. #21
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    Quote Originally Posted by mlstein View Post
    Rick from Spier and Mackay is well aware of the website issues but it's not a quick fix--the only solution is a wholesale redo of the back end as well as the site itself. That's been in the works for a while and is expected to be completed soon. Patience is a virtue.
    How long should a customer be patient? Itís been like this for almost a year. Patience is fine and all but if you want someoneís business as an e retailer fixing the website so people can find your products had to be a priority. And I like S&M. But I budgeted to spend 500 today on new coats and spent nothing.

    Thatís lost revenue.

  2. #22
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    Quote Originally Posted by hockeysc23 View Post
    How long should a customer be patient? Itís been like this for almost a year. Patience is fine and all but if you want someoneís business as an e retailer fixing the website so people can find your products had to be a priority. And I like S&M. But I budgeted to spend 500 today on new coats and spent nothing.

    Thatís lost revenue.
    So you havenít been able to buy so theyíve lost your money; so as a result youíre going to punish them by ... not buying thereby stopping them from taking your money.

    I just figure that inventory tracking and predicting what will be purchased are really difficult problems and getting them wrong in the other direction also costs money and potentially undermines the price point which costs money on the long run. Maybe theyíve got too many variables, but also I donít expect their website to run like J crew or BR.


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  3. #23
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    Quote Originally Posted by aps2012 View Post
    So you havenít been able to buy so theyíve lost your money; so as a result youíre going to punish them by ... not buying thereby stopping them from taking your money.

    I just figure that inventory tracking and predicting what will be purchased are really difficult problems and getting them wrong in the other direction also costs money and potentially undermines the price point which costs money on the long run. Maybe theyíve got too many variables, but also I donít expect their website to run like J crew or BR.


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    Why do you need predictive inventory? Tying your inventory to a ERS is not difficult. It just has to be a business priority. Managing your inventory is one of the most important aspects of a business it impacts ordering, etc.

    Several websites have this problem solved. Iím not trying to drag them through the mud. It just is frustrating. I like their product. I want to buy. It becomes so difficult that I didnít. Iíve had friends complain with the same issue. I want them to be successful. Iíve recommended them to several.

  4. #24
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    Quote Originally Posted by hockeysc23 View Post
    Why do you need predictive inventory?
    I donít think the tech issue is the big one. And I didnít say anything about ďpredictiveĒ inventory. I expect that theyíve decided the risk of underselling is less than that of over-ordering and for a new company with somewhat high cost of goods and price sensitivity I can see why.



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  5. #25
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    Quote Originally Posted by aps2012 View Post

    I just figure that inventory tracking and predicting what will be purchased are really difficult problems and getting them wrong in the other direction also costs money and potentially undermines the price point which costs money on the long run.
    Demand planning is not that complicated, especially not with appropriate software.

    Even so, if you ran demand planning against historical sales data for suits, you'd probably have a suggestion to raise big POs for size 42Ė46, plain navy and charcoal suits and very small suggested orders for anything else. The fact that I manage to grab an unusual color/pattern in 38 is a small miracle and I wouldn't expect it ever to be easy.

  6. #26
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    I am in the camp of 'their website is so frustrating that even 25% off suits wasn't worth the hassle of trying to navigate it'. I was actually going to post a thread about it before I saw this one.

    The thing is, while there may be backend complexities in sorting through inventory by size and fit as discussed above, even very basic things are broken on the site. For instance, the 'Sort By:' dropdown box straight up doesn't work (on mobile or desktop). The 'Refine' selection process is so janky that if I select just 'Size: 32', it will show me items that are either completely sold out, or are sold out in every size except, say, 36. On mobile, when you select an item to refine by, the screen goes blank, so you have to refresh and go back into the refine section to see if your item is selected. After you verify it is, there is no button to press to say you've selected all the criteria you want. Literally every step along the way is fundamentally broken. If it's not functional, at least remove it! The optics are obviously bad, and yes, I'd say it makes it an even worse user experience to see tools presented that then don't work vs. not having them presented at all.

    I hope the best for them, their stuff seems nice, and perhaps someday I'll get to try some of it

  7. #27
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    Quote Originally Posted by Lewis Hollow View Post
    If it's not functional, at least remove it! The optics are obviously bad, and yes, I'd say it makes it an even worse user experience to see tools presented that then don't work vs. not having them presented at all.
    I totally agree with this.

    As it is, I have to open every page anyway. I'd be happier with showing everything and then a "next" button after I open something than the illusion of filters and sorting.

  8. #28
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    I get that there are technical complexities I don't fully understand with these sorts of website issues. But S&M has had these issues going on for YEARS while seemingly every other online retailer seems to do just fine. This can't possibly be a novel problem for a clothing e-tailer. Prioritize the issue and get your shit sorted out, come on.

    I say that as someone who likes S&M and has spent a LOT of money there and wants the business to succeed. It's hard to spend money there when it's impossible to find the items they have in your size and fit.
    Last edited by LesserBlackDog; January 3rd, 2020 at 06:12 AM.
    Ben

  9. #29
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    Ironically, this is a testament to how well they are doing as a business if people are complaining about not being able to buy stuff from them on demand. At the same time, some these posts are kind of petulant. It's a small business with limited stock. If they ran out of your size in something you wanted, I get the disappointment (it took a lot of effort to eventually find anything on Jomers to buy because some items sold out in minutes). Move on. Complaining on a message board that you're giving up on them is probably not hurting their bottom line since they move through a lot of stock. Keep an eye on the new arrivals page and sign up for their emails.

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