I've complained on here several times about the poor decision I made to buy Wolf & Shepard shoes. At least I bought them on Black Friday and only paid $300 instead of $350.

But I finally got them to take a good shine after watching videos about shoe shines and spending hours putting on layers. I did all parts of both shoes the same. I used expensive Saphir polish. I also used a leather conditioner/cleaner on both shoes before this round of polishing.

EXCEPT LOOK AT THIS! I've never seen this before and can't find anything about it anywhere on the internet! There's one spot on the toe of one of the shoes that won't take any shoe polish and won't shine. I've worn these things maybe 10 times and now I can't wear them ever again. Given the AE sale right now, I would love to have my $300 back so I could buy some decent shoes.

Does anyone know what the problem is? I also sent these photos to W&S customer service to see what they say about it.

Ideas on how to fix it?