I've had a very bad customer service experience with these guys that now has me worried about what I'm going to do for my wedding. I had spoken to one of their reps in February about outfitting my groomsmen in gray three-piece suits. I expressed concern about that fact that the gray vests were largely out of stock at the time. I was assured that wedding parties get first dibs on new inventory and that given the amount of time between my call (2/24) and my wedding (6/13) it wouldn't be a problem. I turned around measurements and contact info for my groomsmen inside a week (3/3). And then...
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...
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...nothing. No confirmation, no feedback. I sent a follow-up email to see if they'd gotten the info or needed anything from me. No response. Today I called to see what was up and it turned out my information had been entered but they hadn't started working on my order yet because my groomsmen hadn't called to pay yet. This is because, even though CG had their info, they had just not reached out to them about billing. For two weeks.
OK, fine.
But the bigger news is that they can no longer guarantee the vests, presumably due to the hold-up caused by two weeks of radio silence on their end, despite the fact that I'd been assured they would be available and followed their instructions on how to proceed to the letter. They just didn't set any aside for my party or reach out to me or any of the groomsmen to say that they needed payment to hold them. Really frustrating and I might have to go a different way entirely. I understand that their demand is off the charts right now (good for them) but the total lack of communication and resulting change of tune is disconcerting. I'll be following up again tomorrow and hoping they can give me some assurances on the three-piece suits but otherwise I'll have to go elsewhere.
I'm not usually the type to leave negative reviews but I know they check in here from time to time and I know they're becoming a popular option for weddings. Carrying the ball on suits for the groomsmen is a pretty big task and the communication simply needs to be tighter than this if they can be trusted for such an important function, especially when customer service and supply chain are supposed to be their forte.
...
...
...
...nothing. No confirmation, no feedback. I sent a follow-up email to see if they'd gotten the info or needed anything from me. No response. Today I called to see what was up and it turned out my information had been entered but they hadn't started working on my order yet because my groomsmen hadn't called to pay yet. This is because, even though CG had their info, they had just not reached out to them about billing. For two weeks.
OK, fine.
But the bigger news is that they can no longer guarantee the vests, presumably due to the hold-up caused by two weeks of radio silence on their end, despite the fact that I'd been assured they would be available and followed their instructions on how to proceed to the letter. They just didn't set any aside for my party or reach out to me or any of the groomsmen to say that they needed payment to hold them. Really frustrating and I might have to go a different way entirely. I understand that their demand is off the charts right now (good for them) but the total lack of communication and resulting change of tune is disconcerting. I'll be following up again tomorrow and hoping they can give me some assurances on the three-piece suits but otherwise I'll have to go elsewhere.
I'm not usually the type to leave negative reviews but I know they check in here from time to time and I know they're becoming a popular option for weddings. Carrying the ball on suits for the groomsmen is a pretty big task and the communication simply needs to be tighter than this if they can be trusted for such an important function, especially when customer service and supply chain are supposed to be their forte.
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