So who here has ordered from indochino.com, and how satisfied were you with the results?
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I have ordered from indochino. I got the timeless charcoal three piece suit
after I found a reputable tailor to get measured at, and then doing the measurements myself (just to check) I sent them in
when the suit came in (on the exact day they said it would!) I was impressed with the fabric quality (compares with an Armani I tried on at Neiman Marcus), and the fit of the waistcoat and pants were perfect.
On the jacket however, they seemed to have just done there own thing. I applied for a remake with corrected measurements and the jacket I got back fits like a glove
so basically as long as you treat the first suit they send as a test-fit, its definitely your best option for cheap suit
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I also ordered the timeless charcoal suit. Mine actually came back fitting perfect. The pants were a bit short (they have no break on the legs) but nothing too much. I was too lazy to get them tailored so I just let it ride. It's a good suit and I have no complaints, but the inside lining of the pants on my left leg split open. That's not a big deal, but it's something to mention. Also, the dark gray lining color is lighter than I expected. I also bought a Blueprint White Oxford dress shirt. That's a badass shirt! It's expensive at $99, but I look REALLY good in it!
Vincent A. Cipollone
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I was so psyched about Indochino. Did the research, used a Groupon. I ordered a tuxedo for my brother's wedding. It seemed OK for the most part, but the shoulders were too big and the torso a little too wide. I ordered a remake based on measurements from my tailor. It came out even worse- wider shoulders, boxier in the torso. I sent it back for a refund (return shipping was $30 to Canada!).
My brother ordered a tuxedo of his own, which was much better than mine, except for some bunching in the shoulder padding.
The garment bags they send with your order are cheap and worthless- LITERALLY one time use before the zipper breaks. The folks at Indochino are very responsive, which at least gives some sense you're dealing with real people on the other end. I emailed them about sending a replacement garment bag, which had the curious effect of pushing my original order date forward. As a result, they considered me eligible to request a remake even though it was more than two weeks since I'd received delivery.
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I was also pretty excited for Indochino. I've had terrible luck finding a decent fitting suit, as apparently I'm weird shaped, even for someone of my general dimensions (a little short, pretty slim). I thought I had finally found a solution to my ill fitting suit woes. I ordered a 3 piece suit and a shirt about a month ago, and of the 4 items that arrived, I guess the vest fit OK. The pants were a bit short on the legs and a bit wide at the waist, and were decidedly baggy on me in general. the jacket just fit weird - the arm holes were far away from my body, not even in the general vicinity of my armpits, and it looked generally boxy and ill fitting. The custom built shirt I ordered was a disaster. I couldn't even remotely close the top button. Their measurement instructions said to find a spot just under the Adam's Apple, but the shirt closed right over it, and so was cut way too tight. I've bought $15 button downs at H&M that fit way better.
I guess any single one of those things might have been fixable at a tailor, but taken as a whole, not a single part of the suit fit. They have a $75 tailoring credit, which is great, but I'm pretty sure it would have taken more than $75 to turn that suit into something which kinda fit. SInce I already have a suit that kinda fits, I ended up having to ship it back to Canada. Which cost me $70. Bleh.
That said, I still think Indochino is a great idea, and might work for you if you already have a decent idea of your dimensions. They have some really nice looking suits, and I wish it had worked out better for me.
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Ordered a linen suit (That's what it was called, discontinued now), asked my dad to make measurements. (Big mistake, he assumed I will be fatter and grow into the suit more)
Got the suit in 3 weeks.
The suit obviously came a big bigger than I wanted in some places, but overall quality was good. Sent it to my local tailor and it was done up nicely. Compensation was a simple scan and email and I received a paypal refund in a few days.
The shirt and skinny tie were also very nice.
Overall very satisfied.
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there is a thread on style forum where a lot of people have posted their indochino experiences - definitely look over it if you're considering getting an indochino. Ultimately what I've seen and read has led me to hold off on indochino for now - for some people it seems to work great right away. But for others it looks like a nightmare process. OTR + tailoring works fine for me at this point - I really don't have the time or patience to deal with that kind of process. For what it's worth many people claim that poor results come from poor measurements - so from what I can tell, if you're going to take the plunge make damn sure you do the measurements right. Have someone else do it, and do it twice.
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Fortunately for me, OTR suits aren't a problem with some minor alterations from a reputable tailor so I'll probably never feel the need to buy an Indochino suit. I can pick up a pre-worn, quality, italian-made suit for cheap and have it tailored. However, I really like the idea of Indochino. If OTR suits were a real problem, I'd consider it because their prices are within reason. Keep in mind, Indochino isn't the only company (nor were they the first) that does this type of [send-in-your-measurements-tailor-it-in-China] suit making. Indochino's blazers/jackets are fused (unless they've changed that) where as, for example, Thick as Thieves blazers/jackets are fully canvassed. Caveat emptor.
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Joolander, are their suits still canvassed or not? I remember they were early on, but at some point they removed that from their descriptions.
And another concern to me is that the suit I've been eying, the light gray 3-piece, is a "wool blend" rather than Super 100s or being straightforward with the blend like other suits on the site.
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