I've had a couple examples of good customer service this week, so I thought I'd start a thread about customer service experiences.
A couple days ago, the day before my order came, I got a hand written note from LEC saying thank you for ordering and that everything was always guaranteed with a LEC specific email address to contact them if I needed anything.
Today Banana Republic informed me that one of the sweaters I got during their 40% off sale was out of stock so they couldn't send it to me, offering me a 10% off code for a future purchase. I wrote back asking if they'd instead let me order a different color and apply the 40% off sale to that. They agreed and had me call their customer service number where the lady put the order through for me with the discount and waived the shipping cost.
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