I ordered something three-five day shipping last Wednesday. It's 8 days later, and now my tracking number states "Arrived at local Post Office - Allow one to two additional days for delivery." For a grand total of 10 days since I ordered an item. I've had stuff take 2+ weeks from Gap, while from Land's End, JCrew, LL Bean, Amazon, it's never, ever more than five days. It took BR four days to even process and ship the order. Maybe I'm being overly sensitive about this, but when I pay more for shipping, I don't expect it to take 10 days. It's really making me reevaluate whether I'll order from them, unless it's something that is in no way time-sensitive.
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Banana Republic/Gap--unacceptably slow processing and shipping?
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Banana Republic/Gap--unacceptably slow processing and shipping?
I ordered something three-five day shipping last Wednesday. It's 8 days later, and now my tracking number states "Arrived at local Post Office - Allow one to two additional days for delivery." For a grand total of 10 days since I ordered an item. I've had stuff take 2+ weeks from Gap, while from Land's End, JCrew, LL Bean, Amazon, it's never, ever more than five days. It took BR four days to even process and ship the order. Maybe I'm being overly sensitive about this, but when I pay more for shipping, I don't expect it to take 10 days. It's really making me reevaluate whether I'll order from them, unless it's something that is in no way time-sensitive.
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I had this problem recently with DSW. Ordered on a Saturday. Would have been fine if that meant it dind't get processed until Monday, or maybe even Tuesday. But it didn't ship until yesterday. Pretty frustrating when their shipping is super slow anyways.
Shipping where it has to eventually go through USPS can take forever!! This is why I love Zappos when the stuff you order shows up the very next day.
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Did you select the free shipping?
What I hate is that I will sometimes choose to pay for shipping from BR ($7) and they STILL use FedEx Smartpost (this is where FedEx delivers to USPS, and USPS deliver to you). It is the worst shipping service I'm aware of.
I expect far better if I'm actually paying for shipping.
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Originally posted by MikeAD91 View PostDid you select the free shipping?
What I hate is that I will sometimes choose to pay for shipping from BR ($7) and they STILL use FedEx Smartpost (this is where FedEx delivers to USPS, and USPS deliver to you). It is the worst shipping service I'm aware of.
I expect far better if I'm actually paying for shipping.
Taking a bus to the FedEx depot is a nightmare.
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BR takes forever, especially with their "processing" time. I ordered something - contacted them an hour later and asked if I could upgrade (and pay) for expedited shipping to receive an item in time for a trip i was taking. They said no. Took four more days of "processing" time. Something about how pulling my order will slow down everybody's order. Maybe so, but Amazon and JCrew will move heaven and earth to make things like that right. One reason why I've pretty much stopped shopping BR online.
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