I just got back from Indochino's Traveling Tailor (ITT) and I enjoyed the experience. ITT was held in Union Station's Great Hall, and it consisted of mobile dressing rooms, fabric racks, tables of accessories, dressed mannequins, and a check-out (for those who dared).
I was a few minutes late for my 5:15 appointment but was pleasantly greeted by a concierge, who introduced me to my tailor. The measurement process was good, though I found it a bit confusing that when I was handed jackets and slacks to try on, they were in sizes like 5 and 6, rather than 40 or medium. That said, my tailor was very accommodating and worked with me to answer my questions and made the necessary size changes as requested. If there was a negative, it was that he never really introduced the brand to me or did a check for my knowledge of Indochino. We kind of went straight to measuring.
He then introduced me to a lady stylist, who gave me a perky walking tour through of Indochino's fabrics, customization process, and merchandise. I liked her a lot, as she wasn't afraid to check with another rep when I asked about customizing button height and cost differences between lining fabrics. And, most importantly, she wasn't pushy; after she attempted a "so would you like to place an order?" pitch, she didn't try again, but reminded me of how my sizes were saved for whenever I wanted to go online and buy. And then she said she'd be around if needed. It was informative and respectful.
She also told me that one of the Indochino owners was still there. I had an idea of who to look for, as I'd seen the company's YouTube promo video. Lo and behold, I saw Indochino President/Co-Founder/CCO Heikal Gani. I went up to him, introduced myself, and complimented him on the ITT. He was soft-spoken but friendly. I let him know I'd learned of Indochino through Dappered.com and he broke into a smile and said "Thank you! I really like that site."
We exchanged some other pleasantries (I felt great when he said "you look good!" because I was budget-fashionable in an Express suit, H&M shirt, Stafford wingtips, and Wal-Mart pocket square), and I thought "When am I going to be with this business owner again?" so I asked for a picture. Heikal went to the front tables, got a box and his iPhone and returned with one of his staff. We took two pics with my phone and to my surprise he took one with his.
The best part? He said "Here's a gift for you" and handed me the box, which contained the Suit Kit: Indochino black tie, pocket square, cuff links, and tie bar! The cost of these at the merchandise tables was well over $150.
So color me impressed. It was absolutely worth it to see and feel Indochino's fabrics and to get precise measurements. I told Heikal that I look forward to being his customer real soon. And a shout to Dappered Joe, for not only introducing me to Indochino but for being a good enough partner that name-dropping the site helped break the ice.
PICS:
https://picasaweb.google.com/lh/photo/rs1Xi0Hy7ZDsnFDlxNIcwzUyBhH_NWhNIaLefirN-R4?feat=directlink
https://picasaweb.google.com/lh/photo/GTW1Unoedcr9B6--ur75nzUyBhH_NWhNIaLefirN-R4?feat=directlink
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https://picasaweb.google.com/lh/photo/_LVHCnSUm2jAbfttvTneXTUyBhH_NWhNIaLefirN-R4?feat=directlink
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