Hey everyone. I posted a few weeks ago about a negative experience I had purchasing an Orient watch from Amazon.com. To summarize, Amazon.com shipped me a watch that had a coating of dirt on it. The watch case was also dented and dirty.
I sent an email to Joe at Orient Watch USA to describe what had happened, and he followed up with Amazon.com. I then ordered the watch directly through Orient Watch USA.
Joe at Orient Watch USA sent me a personal email shortly after I placed the order. He said that he was glad to have the opportunity to make me a happy customer, and that he'd personally check the watch and ship it out of his office tomorrow.
The watch that I ordered was the Orient Cosmos with a white face and blue hands. I'm planning on replacing the steel bracelet with a dark leather alligator watch band.
I'm posting this because it's rare that I receive such good customer service from an American company. They deserve a little press for going out of their way to satisfy a customer.
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