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Beckett Simonon preorder came

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  • lax101
    replied
    Does anyone know how often they replenish their stock? I've been waiting awhile for the dunne derby's to come back.

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  • dapperandy
    replied
    They look alright, hope they're holding up nicely! Still waiting for my preorder to come in around February...

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  • chaotix
    replied
    Originally posted by chaotix View Post
    I did end up sending these back. They were delivered on 12/5, but I still haven't received a refund. Just sent them an email, I'll see if they process it tomorrow. I can't recommend these guys. The shoes are fine for the price point, but the customer service is too poor. When you're selling shoes online, there's no excuse for not being ready for returned items.
    They're not proactive, but they did act very quickly to refund my money after I emailed them, late on Sunday night, no less.

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  • chaotix
    replied
    Originally posted by chaotix View Post
    Finally got a shipping label this morning, 13 days after my initial email. I was just planning on keeping them and applying some black polish per the article on the Camlins to get some color variation, so now I'm not sure what I'm going to do.
    I did end up sending these back. They were delivered on 12/5, but I still haven't received a refund. Just sent them an email, I'll see if they process it tomorrow. I can't recommend these guys. The shoes are fine for the price point, but the customer service is too poor. When you're selling shoes online, there's no excuse for not being ready for returned items.

    Leave a comment:


  • Jake101
    replied
    Finally got the label, sent them my papal address, and am expecting a refund any day. They also feel terrible and are sending a free pair as compensation, which is pretty cool. Figured I'd clean that up on this thread.

    Leave a comment:


  • LesserBlackDog
    replied
    Makes me glad I went with Florsheim (Amazon, really) and AE for my recent loafer purchase.

    Most companies that do their own shipping labels can just email you a PDF or have you print out the label through their website. It sounds like these guys are trying to physically ship you a label, which seems pretty silly to me.

    Leave a comment:


  • Sigtweed Corduroy
    replied
    Wow, that's terrible.

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  • Jake101
    replied
    Still haven't gotten a return label
    After repeated emails, requests and even responses that it was on its way. The last email actually stated "you'll get it tomorrow (Tuesday) no exceptions." Tuesday has come and gone, and lo and behold, I'm an exception! No return label? Don't make promises you won't keep, customer service reps that are reading this. They even promised me a free pair when they're fully restocked. Yeah. Right.

    Leave a comment:


  • uvalaw2005
    replied
    Mine came in small, I emailed for a return label the day they arrived and got it quickly, returned the shoes early last week but didn't get a refund until yesterday when I emailed to ask about it. The CS rep had the nerve to process the refund and then moments later respond to my email with "Your refund has already been processed." They won't get my business again.

    Leave a comment:


  • Jake101
    replied
    They fit me really well out of the box, I had a 12D, but by comparison my Allen Edmonds on the 5 last are a drop too tight. So they may be too wide for some people

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  • LesserBlackDog
    replied
    Would you say these run true to size? You mentioned the width but I didn't see any comments on general sizing.

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  • Jake101
    replied
    They told me I wasn't getting a return label until Monday because of the high volume. However, the customer service rep Santiago was pretty understanding, and offered his apologies and promise to make it right.

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  • chaotix
    replied
    Originally posted by chaotix View Post
    Have you started the return process yet? I have emailed them twice about getting a return label for a pair of wingtips, but they still haven't sent me anything.
    Finally got a shipping label this morning, 13 days after my initial email. I was just planning on keeping them and applying some black polish per the article on the Camlins to get some color variation, so now I'm not sure what I'm going to do.

    Leave a comment:


  • chaotix
    replied
    Have you started the return process yet? I have emailed them twice about getting a return label for a pair of wingtips, but they still haven't sent me anything.

    Leave a comment:


  • Jake101
    replied
    I guess it's kind of okay I realized double monks don't really fit into my wardrobe so often. If probably be better off with a nice leather chukka boot with a sleek toe box, so I think Ill try to exchange something.

    Leave a comment:

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