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  • jordan
    replied
    Originally posted by Rawfull View Post
    That's unusual. My pre-order shows in my history and I also got a shipment notification last night for my Bottoli light brown jacket. I would give them a call to find out what's up with your order.
    I just went to grab lunch and when I came back the order was sitting on my porch. Weird!

    Leave a comment:


  • Rawfull
    replied
    Originally posted by jordan View Post
    Does anyone know if its normal that a pre-order would not show in your accounts order list? I have the e-mail confirmation and they already charged me, but the order just doesn't show in my order history. Estimated ship date was yesterday and I have not yet received a shipping confirmation, which made me check my order history.
    That's unusual. My pre-order shows in my history and I also got a shipment notification last night for my Bottoli light brown jacket. I would give them a call to find out what's up with your order.

    Leave a comment:


  • jordan
    replied
    Does anyone know if its normal that a pre-order would not show in your accounts order list? I have the e-mail confirmation and they already charged me, but the order just doesn't show in my order history. Estimated ship date was yesterday and I have not yet received a shipping confirmation, which made me check my order history.

    Leave a comment:


  • burban
    replied
    I raised this issue on another forum, but I figured I'd ask those who only read/post here.

    I've noticed that the poplin S&M shirts shrink substantially more (only wash and hang dry) than their twill counterparts. Just ordered the new version of the white poplin 17/35 and the sleeves are borderline to wear with a suit jacket, but the light blue twill did not shrink nearly as much.

    Any one else notice this problem?

    Leave a comment:


  • TheManJournals
    replied
    One of those rare moments you feel good about being based in Canada, from a shopper's perspective.

    Leave a comment:


  • Image of the Invisible
    replied
    Originally posted by SpierMackay View Post
    Operating from Canada has proven really difficult for anything outside the country. We're looking at a few solutions, but those are all a bit longer term.

    Thanks for your response. I understand that any solution would have a cost (probably a high one) for you to assume if you took on more of the burden of return shipping and would be more of a long term strategy than a quick fix. Unfortunately larger retailers seem to have free returns as a bit of a norm, which causes us all to demand the same service from every retailer, despite the size or resources of a different retailer. Of course that return cost is usually rolled into the price of their items, but most of us just disregard that fact

    I do like what you have done with your suiting, where your first order is returned for free (this will cause me to try your suits now). This could be a decent mid term fix, where customers in the US get their first order returned for free. Sure, that increase your cost with the shipping, and considering many may return due to it being their first contact with S&M... BUT the upside could be 1. Customers get a good idea of your quality/products at little to no risk and 2. I would assume most customers would then order more on their first order, knowing it can be more of a try on phase, which should lead to higher sales in their first order.

    Despite this bit of a pain with shipping, you guys have a great product and great service and are really filling an important market segment. Depsite my experience I will be ordering again from you because of those things.

    Leave a comment:


  • SpierMackay
    replied
    Originally posted by Image of the Invisible View Post
    I have had the same experience too TWICE. I haven't bought anything from S&M since, despite them having a great product at a good price. Each return I did was at least $25 (they were a year-2 years ago so cant remember exactly) because there is no ground shipping to Canada for larger items, as far as I have found. This makes buying from S&M very painful. I didn't get any insight on what the best practice would be from S&M customer service, which is frustrating but at least they are up front about it from the go.

    I doubt anything will change as S&M seems to be growing well, but I would have to think if they solved the US return issue, they would only continue to grow even faster
    Operating from Canada has proven really difficult for anything outside the country. We're looking at a few solutions, but those are all a bit longer term.

    Leave a comment:


  • SpierMackay
    replied
    Originally posted by Greenhorn View Post
    It wasn't in their Neapolitan fit, it was the same as all my prior jackets. It's almost as if it was mislabeled, it feels a full size smaller (and measures a full size smaller).

    I've emailed them a couple times in the last two weeks and have received no response. And unfortunately, I didn't order through PayPal, but that is good to know for the future. Thanks.

    I love the quality of all the S&M jackets I've ordered and it would pain me to eliminate them as an option for future purchases, especially because I'm in need of at least one and probably 2 to 3 more sportcoats in the next year or two. And the fit of the jackets and pants have been absolutely spot on for me in all my prior purchases. But now I'm too spooked to order anything else in case I run into the same sizing/fit issue and get bitten in the a$$ again on the return shipping.
    If it's a spec issue we'll pick up the return. DM me the order# and I'll get shipping to get your an RA.

    Leave a comment:


  • Greenhorn
    replied
    Originally posted by Rawfull View Post
    [MENTION=6654]Greenhorn[/MENTION] S&M has been updating their fit and the Neapolitan fit has some changes that could account for the snugness of the jacket on you. As far as I know the only way to do a return is to contact customer service to get an RA# and then mail it out via usps. I'm not really sure what the shipping rates are but $45 sounds absurdly high. Is there any chance you paid for your order through PayPal? PayPal will cover the cost of sending a few returns each year.
    It wasn't in their Neapolitan fit, it was the same as all my prior jackets. It's almost as if it was mislabeled, it feels a full size smaller (and measures a full size smaller).

    I've emailed them a couple times in the last two weeks and have received no response. And unfortunately, I didn't order through PayPal, but that is good to know for the future. Thanks.

    I love the quality of all the S&M jackets I've ordered and it would pain me to eliminate them as an option for future purchases, especially because I'm in need of at least one and probably 2 to 3 more sportcoats in the next year or two. And the fit of the jackets and pants have been absolutely spot on for me in all my prior purchases. But now I'm too spooked to order anything else in case I run into the same sizing/fit issue and get bitten in the a$$ again on the return shipping.

    Leave a comment:


  • Image of the Invisible
    replied
    Originally posted by Greenhorn View Post
    Sorry if this has already been discussed, but does anyone have insight into the best way to return items to Spier & MacKay from the U.S.?

    The website says "Packages returning from the United States must be sent back via USPS Regular Ground service...". I went to the post office yesterday to try to return a suit I had ordered from S&M and was told a) you can't send anything to Canada USPS ground service, you can only ship it priority, and also the cost to send 1 suit is $45. That seems absurd. Especially since S&M only offers a $15 CAD store credit for the free return on the first suit or sportcoat.

    I am extremely disappointed in this as it makes ordering from the U.S. cost prohibitive unless you are a 100% guaranteed the item will fit. And unfortunately, even though this is the 7th jacket (4 suits, 2 sports jackets) I've ordered from S&M in the last 3 years (all in the exact same size), for some reason this recent suit jacket I ordered is about an inch smaller in the chest and a half inch smaller in the shoulder than my previous 6 jackets. So now even though I thought I had a 100% guarantee that the suit would fit, I am now out $45 for return shipping. Very frustrating.

    I have had the same experience too TWICE. I haven't bought anything from S&M since, despite them having a great product at a good price. Each return I did was at least $25 (they were a year-2 years ago so cant remember exactly) because there is no ground shipping to Canada for larger items, as far as I have found. This makes buying from S&M very painful. I didn't get any insight on what the best practice would be from S&M customer service, which is frustrating but at least they are up front about it from the go.

    I doubt anything will change as S&M seems to be growing well, but I would have to think if they solved the US return issue, they would only continue to grow even faster

    Leave a comment:


  • Rawfull
    replied
    [MENTION=6654]Greenhorn[/MENTION] S&M has been updating their fit and the Neapolitan fit has some changes that could account for the snugness of the jacket on you. As far as I know the only way to do a return is to contact customer service to get an RA# and then mail it out via usps. I'm not really sure what the shipping rates are but $45 sounds absurdly high. Is there any chance you paid for your order through PayPal? PayPal will cover the cost of sending a few returns each year.

    Leave a comment:


  • Greenhorn
    replied
    Sorry if this has already been discussed, but does anyone have insight into the best way to return items to Spier & MacKay from the U.S.?

    The website says "Packages returning from the United States must be sent back via USPS Regular Ground service...". I went to the post office yesterday to try to return a suit I had ordered from S&M and was told a) you can't send anything to Canada USPS ground service, you can only ship it priority, and also the cost to send 1 suit is $45. That seems absurd. Especially since S&M only offers a $15 CAD store credit for the free return on the first suit or sportcoat.

    I am extremely disappointed in this as it makes ordering from the U.S. cost prohibitive unless you are a 100% guaranteed the item will fit. And unfortunately, even though this is the 7th jacket (4 suits, 2 sports jackets) I've ordered from S&M in the last 3 years (all in the exact same size), for some reason this recent suit jacket I ordered is about an inch smaller in the chest and a half inch smaller in the shoulder than my previous 6 jackets. So now even though I thought I had a 100% guarantee that the suit would fit, I am now out $45 for return shipping. Very frustrating.

    Leave a comment:


  • Galcobar
    replied
    Originally posted by Mr. Charles View Post
    Not sure if this has been put out there before, but in case it hasn't.... S&M, I'd love to see you guys offer vests/waistcoats that match your core suit offerings.
    Contact them and ask.

    I messaged Rick via his Dappered account and had one made for C$150 to match a suit purchased shortly before. That was almost two years ago, however, so expect the price has gone up somewhat.

    Self-backed, fully Bemberg lined, five button waistcoat. Only issue I had was that I wanted the same cut as used on the one nested three-piece stuff they had, and got a different cut. Relatively longer points in front, wider neck opening with a lower rear collar.

    Leave a comment:


  • PeninsulaCo
    replied
    [MENTION=12087]SpierMackay[/MENTION] any chance we start seeing 48R in the sportcoat and blazer lineup? Also, only one 48 suit available on the site. Are you exiting making 48R going forward?
    Last edited by PeninsulaCo; February 6, 2018, 09:42 AM.

    Leave a comment:


  • Mr. Charles
    replied
    Not sure if this has been put out there before, but in case it hasn't.... S&M, I'd love to see you guys offer vests/waistcoats that match your core suit offerings.

    Leave a comment:

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